Cookie Policy
Effective Date: August 2026 | Last Updated: August 26, 2026
Section 1
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the website remember your actions and preferences over a period of time, so you don't have to re-enter them every time you visit.
In Plain LanguageCookies are like tiny notes that SokoPlus saves on your phone or computer. They remember things like whether you're logged in, what's in your cart, and your language preference so you don't have to set them up every time you visit.
Section 2
Why We Use Cookies
SokoPlus uses cookies and similar technologies (such as browser local storage) for the following purposes:
- Essential cookies: Required for the Platform to function properly (login sessions, shopping cart, security tokens)
- Functional cookies: Remember your preferences such as language (English/Swahili), region, and display settings
- Analytics cookies: Help us understand how users interact with the Platform so we can improve the experience
- PWA cookies: Enable Progressive Web App features including offline access and push notifications
In Plain LanguageWe use three types of cookies: ones that are absolutely necessary for the site to work (like keeping you logged in), ones that remember your preferences (like your language), and ones that help us understand how people use SokoPlus so we can make it better.
Section 3
Specific Cookies We Use
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_token | Keeps you logged in | Session / 30 days |
| soko_cart_v1 | Stores cart contents locally | 30 days |
| soko_lang | Remembers your language preference | 1 year |
| _ga / _gid | Google Analytics — tracks page views | 2 years / 24 hours |
| push_token | Enables push notifications for order updates | Until revoked |
In Plain LanguageThese are the specific cookies SokoPlus uses. The session token keeps you logged in, the cart cookie saves what you want to buy, the language cookie remembers if you prefer English or Swahili, and the analytics cookies help us see which pages are popular.
Section 4
Third-Party Cookies
Some cookies are placed by third-party services we use:
- Google Analytics: Helps us understand user behavior and improve the Platform. Google's privacy policy applies.
- Payment processors: Selcom, M-Pesa, and Stripe may set cookies during the payment process for security and fraud prevention.
- Mapbox: Location services may set cookies when you use map-based features.
In Plain LanguageSome cookies come from companies we work with — Google helps us understand how people use the site, payment companies use cookies to keep your payments safe, and Mapbox uses cookies for the maps feature.
Section 5
How to Manage Cookies
You can control and manage cookies in several ways:
Please note: Blocking essential cookies may prevent the Platform from functioning correctly. You may not be able to log in, add items to your cart, or complete purchases.
- Browser settings: Most browsers allow you to block or delete cookies. Check your browser's help section for instructions.
- Device settings: On mobile devices, you can manage tracking in your privacy settings.
- Opt-out links: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Incognito/Private mode: Browsing in private mode limits cookie storage.
Please note: Blocking essential cookies may prevent the Platform from functioning correctly. You may not be able to log in, add items to your cart, or complete purchases.
In Plain LanguageYou have control over cookies. You can clear them through your browser, use private browsing mode, or install tools to block analytics. However, if you block the essential cookies, things like logging in and checking out won't work properly.
Section 6
Local Storage and PWA Data
In addition to cookies, SokoPlus uses browser local storage and service workers for:
- Storing your shopping cart contents on your device
- Caching assets for offline access (Progressive Web App)
- Storing your authentication tokens securely
- Enabling push notifications for order status updates
In Plain LanguageBeyond cookies, SokoPlus also stores some data directly in your browser to make the app work faster and offline. This includes your cart, login tokens, and the ability to receive notifications about your orders.
Section 7
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
In Plain LanguageIf we change how we use cookies, we'll update this page and change the date at the top. Check back occasionally to stay informed.
Section 8
Contact Us
If you have questions about our use of cookies, please contact us: