Vendor Agreement
Effective Date: August 2026 | Last Updated: August 26, 2026
Section 1
Introduction
This Vendor Agreement ("Agreement") is a legally binding contract between POX Technologies Ltd ("SokoPlus", "we", "us", "our") and any person or entity ("Vendor", "you", "your") that registers to sell products through the SokoPlus marketplace at sokopluss.co.tz.
By registering as a vendor, you agree to comply with all terms in this Agreement, our Terms of Service, and all applicable Tanzanian laws including the Fair Competition Act and the Electronic Transactions Act, 2015.
By registering as a vendor, you agree to comply with all terms in this Agreement, our Terms of Service, and all applicable Tanzanian laws including the Fair Competition Act and the Electronic Transactions Act, 2015.
In Plain LanguageThis is the contract between you (the vendor) and SokoPlus. If you sign up to sell on SokoPlus, you agree to follow these rules. Breaking these rules can lead to your account being suspended or terminated.
Section 2
Vendor Registration and Approval
2.1 Registration ProcessTo become a vendor on SokoPlus, you must:
- Create a vendor account with accurate personal and business information
- Complete NIDA identity verification (national ID number + selfie authentication)
- Submit business registration documents where applicable
- Provide valid phone number and email address
- Agree to this Vendor Agreement and our Terms of Service
- Contain incomplete or inaccurate information
- Fail NIDA identity verification
- Belong to individuals previously banned from the platform
- Sell products outside our approved categories
In Plain LanguageYou need to sign up, prove your identity with your NIDA ID, and wait for us to review your application (usually within 48 hours). We can reject your application if your information is wrong, you fail the ID check, or you've been banned before.
Section 3
Product Listing Standards
3.1 Listing RequirementsAll product listings must:
- Have accurate, honest, and complete descriptions
- Include clear, high-resolution photos of the actual product (no stock photos for used items)
- State the correct price in Tanzanian Shillings (TZS)
- Specify availability, stock quantity, and estimated processing time
- Comply with Tanzanian labeling and safety requirements
- Counterfeit, stolen, or illegally obtained products
- Weapons, drugs, or controlled substances
- Products that violate Tanzanian law or public morality
- Recalled or banned products
- Adult content or sexually explicit material
- Live animals or endangered species products
In Plain LanguageYour product listings must be truthful and include real photos. You can't sell fake, illegal, or banned items. Price everything in TZS and keep your stock information up to date.
Section 4
Commissions and Fees
4.1 Commission StructureSokoPlus charges a commission on each completed product sale:
- Standard commission: 5% of the sale price per transaction
- Payment gateway fee: Approximately 3% (deducted from the commission)
- Net vendor payout: Sale price minus applicable commissions and fees
- Free: Basic listing access with standard commission
- Pro: Enhanced features with reduced commission rates
- Business: Priority support, advanced analytics, and lowest commission rates
- Enterprise: Custom solutions for large-scale operations
In Plain LanguageSokoPlus takes 5% of each sale, plus a small payment processing fee. You can choose different subscription plans that give you more features and lower commission rates. You only pay extra if you choose to boost or promote your products.
Section 5
Payments to Vendors
5.1 Payout ScheduleVendor payouts are processed after delivery confirmation:
- Funds are held in escrow from the time of purchase until the buyer confirms delivery
- Once delivery is confirmed via the recipient code verification system, funds are released to the vendor's account
- Payouts are processed within 3-5 business days after delivery confirmation
- Payments are made via mobile money (M-Pesa, Tigo Pesa, Airtel Money) or bank transfer
- Minimum payout threshold: TZS 10,000
- Pending disputes may delay payout until resolved
- SokoPlus reserves the right to withhold payouts in cases of suspected fraud
- All applicable taxes are the vendor's responsibility
In Plain LanguageWhen a buyer pays, the money is held safely until they confirm they received the product. After that, we send you the money within 3-5 business days. There's a minimum payout of TZS 10,000, and we might hold your money if we suspect fraud.
Section 6
Order Fulfillment
6.1 Processing Times
- Vendors must process orders within the timeframe stated in their listing (default: 48 hours)
- If you cannot fulfill an order, you must notify the buyer and SokoPlus within 24 hours
- Repeated failure to fulfill orders may result in account suspension
- Vendors are responsible for arranging delivery or making products available for pickup
- Delivery must include the recipient code verification process
- Vendors must provide accurate delivery estimates and update status promptly
In Plain LanguageYou need to ship or prepare orders within the time you promised. If you can't, tell the buyer and us within 24 hours. You're responsible for getting the product to the buyer and using our verification system to confirm delivery.
Section 7
Quality and Authenticity
7.1 Product Quality GuaranteesVendors warrant that all products listed on SokoPlus:
- Are genuine and not counterfeit
- Match the description, photos, and specifications in the listing
- Are safe for their intended use
- Comply with applicable Tanzanian quality standards and regulations
- Immediate listing removal
- Account suspension or permanent ban
- Forfeiture of pending payouts
- Liability for damages and refunds
- Reporting to relevant Tanzanian authorities (Fair Competition Commission, TFDA)
In Plain LanguageYou promise that everything you sell is genuine, matches your description, and is safe. If you sell fake or misrepresented products, we'll remove your listings, may ban you, keep your money, and report you to authorities.
Section 8
Vendor Obligations
As a vendor on SokoPlus, you must:
- Maintain accurate and up-to-date product listings and inventory
- Respond to buyer inquiries and messages within 24 hours
- Honor all confirmed orders and complete delivery as promised
- Maintain a valid business registration where required by law
- Comply with all applicable Tanzanian laws and regulations
- Keep your account information current and accurate
- Pay all applicable taxes on your earnings
- Not engage in any fraudulent, deceptive, or anti-competitive practices
In Plain LanguageKeep your listings updated, reply to customers quickly, deliver what you promise, follow the law, and pay your taxes. Don't try to cheat the system or other vendors.
Section 9
Intellectual Property
9.1 Your IPYou retain ownership of your brand name, logo, and original product images. By listing on SokoPlus, you grant us a non-exclusive license to display this content on the Platform for the duration of your vendor relationship.9.2 Platform IPYou may not use SokoPlus's name, logo, or branding without our written consent.9.3 Third-Party IPYou must not list products that infringe on third-party intellectual property rights. Selling counterfeit goods is strictly prohibited and may result in legal action.
In Plain LanguageYour brand and photos are yours, but you give us permission to show them on SokoPlus while you're a vendor. Don't use our logo without permission. And don't sell fake branded products — that's illegal.
Section 10
Suspension and Termination
10.1 By SokoPlusWe may suspend or terminate your vendor account if you:
- Violation of this Agreement or our Terms of Service
- Sell counterfeit, prohibited, or unsafe products
- Fail to fulfill orders consistently
- Receive repeated complaints from buyers
- Engage in fraudulent activity
- Fail to complete or maintain vendor verification
- All listings will be removed from the Platform
- Pending orders must be fulfilled or cancelled within 7 days
- Outstanding commissions remain payable
- Payouts may be withheld for up to 90 days pending investigation of any disputes
- You must cease using any SokoPlus branding or trademarks
In Plain LanguageWe can kick you off SokoPlus if you break the rules, sell fakes, or get too many complaints. When that happens, your listings go down, you have 7 days to finish pending orders, and we may hold your money for up to 90 days.
Section 11
Limitation of Liability
SokoPlus acts as a marketplace intermediary. We are not a party to transactions between vendors and buyers. We are not liable for:
Our total liability to any vendor shall not exceed the commissions paid by that vendor in the 12 months preceding the claim.
- Product quality, safety, or legality
- Accuracy of vendor listings
- Buyer payments (processed by third-party payment gateways)
- Delivery failures by vendors or third-party couriers
- Disputes between vendors and buyers
Our total liability to any vendor shall not exceed the commissions paid by that vendor in the 12 months preceding the claim.
In Plain LanguageSokoPlus is just the marketplace — we connect buyers and sellers. We're not responsible for the quality of what you sell, and you can't sue us for more than what you paid in commissions. Handle your own disputes with buyers.
Section 12
Governing Law
This Agreement is governed by the laws of the United Republic of Tanzania, including the Electronic Transactions Act, 2015, the Fair Competition Act, and the Cybercrimes Act, 2015. Any disputes not resolved through mediation shall be subject to the jurisdiction of the courts of Mbeya, Tanzania.
In Plain LanguageThis contract follows Tanzanian law. If we can't resolve a dispute between us, it goes to the courts in Mbeya, Tanzania.
Section 13
Contact Us
For questions about this Vendor Agreement: